|If you are having a problem
with a product:
La Crosse Technology products do not fail
often. We have found that a large percentage of potential returns
are not defective at all. There are two main causes of these
Atomic Clock Setting: The clock
information signal the government transmits carries best at night.
It can be affected by weather and radio frequency noise from other
sources. When first powered on, atomic clocks must receive a clear
signal for four minutes to achieve their initial setting. After
the initial setting, only one minute of clear reception is required to
maintain accuracy. For that reason, you may have to put the
batteries in your new clock and place it in a window facing Colorado
overnight to achieve the initial setting. In extreme cases, when
weather conditions are unfavorable, you are a long way from Colorado, or
you are receiving interference from other electronic devices, it
could take a few nights to achieve the initial setting.
Wireless Weather Products: The
frequencies used for wireless weather products are also used for many
other common devices, from cordless phones to garage door openers.
The remotes for the wireless products transmit a signature that the
console must recognize and lock on to. The console listens for a
signature when it is first powered on. If the remote is not
operational when the console is powered up, the console will not find
it's remote. The remote must be powered up first. You may
need to remove the batteries from the console, put them back in, and not
press any buttons for up to three minutes to sync them back
If your product is still non-functional, you can
visit the La
Crosse Technology website, for support information. They have a
technical support staff available from 9-5 Central Time. They prefer
to handle product replacement directly. If you cannot get the
product resolved with the support people at La Crosse, then please Email
us, or give us a call (we are not always near the phone, so Email is
the preferred method).
If you received the wrong
We don't mess up often, but it has happened.
Please Email us for return instructions and a return authorization.
We can issue a call tag to have the unit picked up by UPS, or you can ship
it insured Priority Mail from your Post Office to our P.O. Box and we will
reimburse you for postage. Please do not mail it to our warehouse
address. The warehouse is on a rural route. The postman
doesn't always come by while we are there, and he will not drop it off
without a signature. The package will likely be lost in the system
for a while, and then return to you.
If you have changed your
mind and don't want the product:
Non-defective returned or refused products must be returned
within 30 days, in
as-new condition, with all parts and packaging intact. When we receive them, we
will verify that they are as-new, suitable for resale. Non-defective
returns are assessed a 15% restocking charge to compensate for the charge card fees and
labor involved in processing the return. If the
product is resalable, 85% of the product purchase price will be
refunded. The shipping will not be refunded, as we cannot recover
it. Products that are
not resalable cannot be returned for a refund. If you return a
product and we determine that it is not resalable, we will be glad to
return it to you, as long as you pay the shipping.